What If I Forgot To Use My Discount Code?
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code.
I put the wrong shipping address. Can I change this?
We ship to the address provided at the time of purchase. Oxygen Yoga Store cannot ensure an address change after this point.
However, please e-mail us right away at firstname.lastname@example.org, (within a 24 hour period) with the updated address. We will do our best to make this change.
If the change is not made and the address is invalid, it will be returned to us. Once it arrives we will reach out to the customer about reshipment
When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and vary. Please allow 5-7 business days for order processing and shipping. If we anticipate a longer lead-time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
What Could Cause A Delay With My Shipment
*If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. Generally if there is more than one thing in your order the remaining items will be shipped out immediately.
*Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!
*If your order is flagged for fraud, the order will be automatically refunded.
Why did I not receive a confirmation e-mail?
You should receive an e-mail confirming your order shortly after you have placed it. If you do not receive that e-mail, please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly. You will need to contact us with the corrected e-mail.
This is especially important because if you have not received the order confirmation e-mail you also will not receive the e-mail with your shipment notification and tracking information.
I just placed an order. Can I change the size or design? Can I add a t-shirt to my order?
We cannot edit an order once it has been placed. You will need to go through the exchange process, or place a new order.
I want to make a return or exchange. How do I do this?
Merchandise that is unworn, unwashed, and with the tag still intact, can be returned for a refund or exchanged for other items sold at Oxygen Yoga Store within 30 days of delivery.
Return postage can only be paid by Oxygen Yoga Store on returns or exchanges which are the result of improper completion of the order. Oxygen Yoga Store reserves the right to refuse requests that do not meet these requirements.